Privacy Policy — Glimira Jewels

Effective date: 27-11-2025

Welcome to Glimira Jewels. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have about your information when you visit or make a purchase from www.glimirajewels.com (the “Site”).

1. Information We Collect

a. Personal information you provide
When you interact with our Site or make a purchase, you may provide us with personal information, including:

• Name, email address, phone number
  
  

• Shipping and billing address
  
  

• Order details and product preferences
  
  

• Payment information (payment card numbers are processed by secure third-party payment processors; we do not store full card details)
  
  

• Messages and correspondence you send to us (support requests, customization instructions, reviews)
  
  

b. Automatically collected information
We automatically collect certain information about your device and use of the Site, including:

• IP address, browser type, device type, operating system
  
  

• Pages viewed, products viewed, referral source, date/time stamps
  
  

• Cookies, pixels, web beacons and similar technologies
  
  

c. Third-party sources
We may receive information about you from third-party services (for example, analytics providers, advertising partners, fraud-prevention services, or payment gateways) and combine it with other information we hold.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders, including payment processing, shipping, and order confirmations.
  
  

• Communicate with you about your order, account, support requests, or policy updates.
  
  

• Provide customization and personalization services for made-to-order products.
  
  

• Improve and optimize our Site, products and customer experience.
  
  

• Send marketing communications and promotional offers if you opt in (you can opt out at any time).
  
  

• Detect and prevent fraud, enforce our Terms & Conditions, and comply with legal obligations.
  
  

3. Production & Shipping — Important Notice

At Glimira Jewels, every piece is handcrafted and made to order. Please review the production and delivery timelines below:

If the Product Is Ready in Stock:

• Delivery Time: 5–6 working days.

If the Product Is Not Ready / Made-to-Order:

• Production Time: 5–7 working days.

• Delivery Time: 5–6 working days after production is completed.
  
  

Total Estimated Time (For Made-to-Order Items):

Approximately 10–13 working days.

Note: These timelines are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances beyond our control.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to collect Device Information and to:

• Remember your preferences and shopping cart,
  
  

• Analyze Site traffic and customer behavior (analytics),
  
  

• Provide targeted advertising and measure ad performance.
  
  

Most browsers allow you to control cookies via browser settings. Disabling cookies may affect Site functionality. To opt out of certain third-party analytics or targeted advertising, see links in Section 8.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

• Service providers who perform services on our behalf (payment processors, fulfillment & courier partners, hosting and email providers, analytics and marketing platforms).
  
  

• Third parties to comply with legal obligations or to respond to lawful requests.
  
  

• Business transfers in connection with a merger, sale, financing, or acquisition (with notice to affected users where legally required).
  
  

We require all service providers to use your data only to provide services to us and to protect it consistent with this policy.

6. International Transfers

Your data may be transferred to, stored, or processed in countries other than your own (including India and locations where our service providers operate). Where transfers occur, we will take reasonable steps to ensure appropriate safeguards are in place to protect your information.

7. Data Security

We implement reasonable organizational, technical, and administrative measures designed to protect your personal information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Marketing & Your Choices

• Email & SMS marketing: We will only send marketing communications if you opt in. You can unsubscribe at any time via the unsubscribe link or by contacting us.
  
  

• Behavioral advertising: We may use analytic and advertising services (for example Google Analytics, Facebook Ads) to provide tailored ads. To opt out of some targeted ad services you can visit:
  
  

• Google Ads Settings: https://www.google.com/settings/ads
  
  

• Facebook Ad Preferences: https://www.facebook.com/settings?tab=ads
  
  

• Digital Advertising Alliance: http://optout.aboutads.info/
  
  

9. Your Rights

Depending on your jurisdiction you may have rights including:

• Accessing the personal information we hold about you,
  
  

• Requesting correction of inaccurate information,
  
  

• Requesting deletion of your information (subject to legal or transactional retention requirements),
  
  

• Objecting to or restricting processing,
  
  

• Requesting portability of your data.
  
  

To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.

10. Retention

We will retain your Order Information and other personal data for as long as necessary to fulfill the purposes outlined in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. If you request deletion, we will delete personal data unless retention is required for legal or business reasons (for example, tax and accounting records).

11. Children

Our Site is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us and we will take appropriate steps to remove the information.

12. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Effective date” at the top indicates when this policy was last revised. Continued use of the Site after changes constitutes acceptance of the updated policy.

14. Grievance / Nodal Officer (India)

If you have a complaint about how we handle your personal information, please contact our Grievance Officer:

Grievance Officer: [Name]
Email: support@glimirajewels.com
Phone / WhatsApp: +91 XXXXX-XXXXX

We will acknowledge and respond to your complaint within a reasonable time in accordance with applicable law.

15. Contact Us

For questions, privacy requests, or more information about this Privacy Policy, please contact:

Email: support@glimirajewels.com
Phone / WhatsApp: +91 XXXXX-XXXXX
Address: Glimira Jewels, Surat, Gujarat, India

• Exceptional Value – Get unmatched brilliance and quality without the high price tag.
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The Perfect Diamond Alternative

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Durability

• 9.50 hardness on the Mohs scale.
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Unmatched Color & Clarity

• Flawless sparkle with exquisite D–E color.
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Premium Materials

• Nickel-free & hypoallergenic.
• Safe, comfortable wear without irritation.

Global Designs

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• Inspired by international trends & cultures.

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• No hidden markups or middlemen.
• Luxury jewelry at prices everyone can afford.

Safe & Secure Payments

• Advanced encryption technology.
• Shop with confidence & hassle-free checkout.

5-Star Customer Support

• A dedicated team ready to assist at every step.
• From queries to post-purchase care—we’re here for you.

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